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FloraGlow

 Policies

  1. Refund & Return Policy.

  2. Terms & Conditions.

  3. Privacy Policy.

  4. Shipping Policy.

💸 Refund & Return Policy

Your satisfaction is our priority. While we don’t offer returns for change of mind, if you receive a damaged or faulty product, we’ll happily replace or refund it. Please notify us within 7 days with photos of the issue.

Refunds are processed to the original payment method.

For full details, see our Returns & Refunds Policy.

Privacy Policy

At FloraGlow, your privacy matters. We collect only the information needed to process your orders, provide customer support, and improve your experience. Your data is protected by industry-standard security and is never sold to third parties.

We use secure payment systems, and you can opt out of promotional emails anytime. For full details, view our Privacy Policy (link to full page).

Terms & Conditions 

Establishes the rules and conditions governing the use of the website. It addresses user responsibilities, acceptable behavior, intellectual property rights, and any disclaimers regarding content accuracy.

Shipping & Delivery Policy

We deliver Australia-wide and internationally. Shipping costs and estimated delivery times are calculated at checkout. You’ll receive tracking details once your order is dispatched.

See our Shipping & Delivery Information for full details.

comprehensive Shipping & Delivery Policy tailored for FloraGlow and aligned with Australian e-commerce practices:

📜 Terms & Conditions

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  • Welcome to FloraGlow. These Terms and Conditions ("Terms") govern your access to and use of our website, products, and services. By using our website and purchasing from FloraGlow, you agree to comply with these Terms. If you do not agree, please refrain from using our services.

    These Terms are governed by the laws of Australia and apply to all transactions conducted through this website.

  • At FloraGlow, we are committed to providing exceptional customer care to ensure your shopping experience is smooth, reliable, and enjoyable. Our dedicated team is here to assist you with:

    • Product information

    • Order placement and tracking

    • After-sales support

    • General inquiries and feedback

    For any assistance, please contact us via the communication channels provided on our website. We strive to respond promptly and resolve your concerns professionally and efficiently.

  • Safeguarding your privacy and ensuring the protection of your personal information is a core priority at FloraGlow.

    • We collect and store personal information only as required to fulfill orders, improve services, and communicate with you.

    • FloraGlow uses secure payment gateways, data encryption, and industry-standard security protocols to protect your data.

    • Personal information is never sold, leased, or shared with third parties unless required by law or to facilitate your order (e.g., shipping partners).

    • For a detailed explanation of how your data is handled, please refer to our Privacy Policy available on our website.

    By using our website, you consent to the collection and use of your information in accordance with our Privacy Policy.

    • All prices are listed in Australian Dollars (AUD) and include GST where applicable.

    • Orders are processed once payment is confirmed via our secure payment platforms.

    • We reserve the right to cancel or refuse any order at our discretion, particularly in cases of suspected fraudulent activity or errors in pricing.

    • Customers will receive an order confirmation email upon successful purchase.

    • FloraGlow ships Australia-wide and internationally (where permitted by law).

    • Shipping times and costs are outlined at checkout. Estimated delivery times are indicative only.

    • We are not liable for delays caused by third-party carriers or customs processes for international deliveries.

    • It is your responsibility to provide accurate shipping information. We are not responsible for delays or losses resulting from incorrect delivery details.

    • If you receive a damaged, defective, or incorrect item, please notify us within 7 days of delivery to arrange a return or replacement.

    • For hygiene and safety reasons, skincare products cannot be returned or exchanged if they have been opened or used unless deemed faulty.

    • Refunds (if approved) will be processed via the original payment method.

    • Please refer to our full Returns & Refunds Policy available on our website for further details.

    • Are you a retailer interested in featuring FloraGlow products in your store?

    • We welcome wholesale partnerships with businesses aligned with our values of quality, sustainability, and customer care.

    • Wholesale terms, pricing, and order minimums are available upon request.

    • Interested retailers should contact us via our Wholesale Inquiry form or direct email for more information.

    • FloraGlow reserves the right to approve or decline wholesale applications at its discretion.

    • All content on this website, including logos, product descriptions, images, and branding, is the intellectual property of FloraGlow.

    • Use of any material without prior written consent is strictly prohibited.

    • To the maximum extent permitted by Australian Consumer Law, FloraGlow is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

    • Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for major failure and compensation for any other reasonably foreseeable loss or damage.

    • FloraGlow reserves the right to update or amend these Terms at any time. Any changes will be posted on our website with the effective date. Continued use of our website constitutes acceptance of the revised Terms.

    • For questions about these Terms, customer support, or wholesale inquiries, please contact us at:

    • FloraGlow Customer Care
      Email: [Insert Email Address]
       

🔒 Privacy Policy

FloraGlow is committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.

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  • We may collect personal information such as:

    • Name

    • Email address

    • Postal and billing addresses

    • Contact number

    • Payment details (processed via secure gateways; we do not store card information)

    • Order history and customer service interactions

    We may also collect non-identifiable information like browsing behaviour via cookies and analytics tools to improve user experience.

  • Your personal information is used for purposes such as:

    • Fulfilling product orders and processing payments

    • Providing customer support and responding to inquiries

    • Sending order confirmations, shipping updates, or promotional offers (with consent)

    • Improving our website, products, and services

    • Complying with legal obligations

    • We employ industry-standard SSL encryption and secure servers.

    • Your data is stored securely and only accessible by authorized personnel.

    • Payment details are handled by trusted third-party providers with PCI DSS compliance.

    • We may disclose your information to:

    • Delivery and courier partners (for shipping purposes)

    • Payment processors (to complete transactions)

    • IT service providers who assist in our business operations

    • Legal authorities if required by law

    • We do not sell, rent, or trade your personal information to third parties.

    • Cookies are used to enhance your browsing experience. You can modify your browser settings to refuse cookies, although some site functions may not work optimally without them.

    • We may use third-party tools (e.g., Google Analytics) to gather insights about website usage, but this does not personally identify you.

    • We may send promotional emails from time to time. You can opt out at any time by following the ‘unsubscribe’ link in our communications.

    • You have the right to access or update your personal information held by us. To do so, please contact us at:

    • Email: [Insert Email]
      Phone: [Insert Phone]

    • We may update this Privacy Policy periodically. Changes will be posted on this page with the updated date.

    • Last updated: [Insert Date]

Shipping & Delivery Policy

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  • We currently ship to:

    • Australia (Nationwide)

    • International destinations where permitted by law and our courier partners.

    Please note that some countries may restrict the import of certain skincare products. It is the customer’s responsibility to check local regulations before placing an order.

    • Orders are typically processed and dispatched within 1–3 business days of receiving payment.

    • During peak periods, holidays, or promotional events, processing times may extend slightly, but we will always endeavor to ship as quickly as possible.

    • Orders placed on weekends or public holidays will be processed on the next business day.

    • Estimated delivery times (from dispatch):

    • Australia (Standard): 3–7 business days

    • Australia (Express): 1–3 business days

    • International: 7–21 business days (may vary by destination)

    • All timeframes are estimates and may vary depending on external factors like carrier delays or customs processing.

    • Shipping costs are calculated at checkout based on destination, order weight, and selected delivery method.

    • Free shipping may be offered for orders over a specified value (details provided at checkout or on promotional banners).

    • Once your order has been shipped, you will receive a shipping confirmation email with a tracking number and link to monitor your delivery.

    • If you do not receive tracking information within 5 business days of placing your order, please contact us.

    • FloraGlow is not liable for lost or stolen parcels once delivery has been confirmed by the carrier.

    • If your parcel is marked as delivered but you have not received it, please first check with your local post office, neighbors, or building reception.

    • For lost, delayed, or damaged parcels, contact us, and we will assist in resolving the issue with the courier wherever possible.

    • Please ensure your shipping details are correct at checkout. Orders returned due to incomplete or incorrect addresses may incur re-shipping fees.

    • International orders may be subject to customs fees, import duties, or local taxes upon arrival. These charges are the responsibility of the customer and vary by country.

    • If you have any questions regarding shipping or delivery, please contact our Customer Care team:

    • Email: [Insert Email Address]
      Phone: [Insert Phone Number]

💸 Refund & Return Policy

At FloraGlow, your satisfaction is important to us. We stand by the quality of our products and aim to provide a hassle-free return experience in accordance with Australian Consumer Law.

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  • Due to hygiene reasons, we are unable to accept returns or offer refunds for products simply because of a change of mind or if the product has been opened or used.

  • If you receive a damaged or faulty product, or if the item is incorrect, please notify us within 7 days of receiving your order.

    To request a return, please email us at [Insert Email] with:

    • Order number

    • Photos of the damaged or incorrect item

    • Brief description of the issue

    Upon approval, we will provide instructions for returning the product (if required) and arrange a replacement, store credit, or refund.

  • Refunds will be issued to the original payment method used during checkout once the returned item (if applicable) is received and inspected.

    • If the return is due to an error on our part (damaged, faulty, or incorrect item), we will cover the return shipping costs.

    • For any approved refunds or returns not related to damage or fault, return shipping may be at your expense unless otherwise stated.

    • Nothing in this policy limits your rights under the Australian Consumer Law. If a product has a major fault, you are entitled to a replacement or refund and compensation for any reasonable loss or damage.

    • For returns, exchanges, or queries, contact:

    • FloraGlow Returns Team
      Email: [Insert Email Address]
      Phone: [Insert Phone Number]

    • Last updated: [Insert Date]

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